What to Do if You’re Not Happy with Your Estate Agent
You’ve put your home on the market. You were excited, hopeful, maybe even relieved to get things moving.
What to Do if You’re Not Happy with Your Estate Agent
You’ve put your home on the market. You were excited, hopeful, maybe even relieved to get things moving.
But now?
Silence.
Or vague updates.
Or worse, no real plan at all.
If you’re starting to feel frustrated or unsure whether you’re with the right estate agent, you’re not alone. It’s more common than you think, and the good news is, it’s not too late to turn things around.
Here’s how to recognise when things aren’t working, and what your next step could be.
1. Viewings Have Gone Quiet
Most homes should see activity within the first two weeks. If you’ve had little to no viewings, or they’ve completely dried up, it’s worth digging deeper.
Lack of viewings could be down to:
- Pricing being too high for current demand
- Poor presentation or photography
- Weak marketing or limited visibility
- No clear follow-up strategy after launch
At Martyn Russell, we don’t just rely on Rightmove and Zoopla. We use a structured launch approach, targeted Facebook campaigns and real-time feedback to ensure your home doesn’t fall flat after week one.
✅ Pre-launch alerts to serious buyers
✅ Smart pricing strategy based on local data
✅ Strategic re-launch if needed, not just a wait and see approach
2. You’re Not Getting Any Feedback
If viewings are happening but you're not hearing what buyers are saying, it’s like flying blind.
Without honest, constructive feedback, it’s impossible to adapt or improve. Worse still, some agents sugar-coat things or go quiet when buyers aren’t interested, which helps no one.
We follow up after every viewing and share meaningful feedback, using whatever channel suits you best – WhatsApp, phone, email – whatever you prefer. Even if the answer is “not for me”, we find out why, and use that insight to make your home more appealing to the right buyers.
✅ Clear, consistent communication after every viewing
✅ Weekly check-ins to discuss progress and strategy
✅ Full transparency, no guesswork or fluff
3. The Marketing Isn’t Working
Many listings are let down by weak visuals and generic descriptions. Most agents stop at uploading a few photos and a floorplan to the portals.
We take a different approach.
✅ Bespoke video tours that highlight the hidden gems of your home
✅ A property description built with your insight, not just standard agent copy
✅ Targeted Facebook campaigns that reach active buyers before they even search online
Our marketing is built to tell the story of your home, because buyers respond to connection, not just information.
4. You’re Not Stuck, You Have Options
A lot of sellers assume they have to stick it out with their agent. But in most cases, you’re not tied down permanently.
Even if you’ve signed a sole agency agreement, there are often notice periods or break clauses. The key is to check the contract terms and speak openly with your agent if you’re unhappy.
Not sure what your options are? We’re happy to talk it through – no pressure, just practical advice.
✅ Clear guidance on switching agents
✅ No-nonsense support if you decide to relaunch
✅ A tailored plan to bring your home back with fresh momentum
If you're not getting the service or results you hoped for, it’s okay to explore your options.
📞 Book a call with Alex and he’ll chat through how we can get your sale moving again, with clarity, confidence and a smarter strategy.
Frequently Asked Questions
Q: Is it really okay to switch estate agents?
A: Yes. If you’re not getting the service or results you need, it’s within your rights to switch. Just check your contract’s notice period and conditions before making a move.
Q: Won’t changing agents make my home look stale?
A: Not if it’s done strategically. We often use a fresh approach, including new photos, a bespoke video tour and reworked pricing, to give your home a second wind.
Q: How do I know if the marketing isn’t working?
A: If you’re getting very few viewings or no enquiries, it’s a clear sign. We’ll review the listing and show you exactly where improvements can be made.
Q: Do you offer advice even if I’m not ready to switch yet?
A: Absolutely. We’re happy to offer honest, no-obligation advice. Sometimes a second opinion is all you need to make an informed decision.